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IT Infrastructure

IT infrastructure refers to the composite hardware, software, network resources and services required for the existence, operation and management of an enterprise IT environment. It allows an organization to deliver IT solutions and services to its employees, partners and/or customers and is usually internal to an organization and deployed within owned facilities.

IT infrastructure consists of all components that somehow play a role in overall IT and IT-enabled operations. It can be used for internal business operations or developing customer IT or business solutions.

Typically, a standard IT infrastructure consists of the following components:

  • Hardware: Servers, computers, data centers, switches, hubs and routers, etc.
  • Software: Enterprise resource planning (ERP), customer relationship management (CRM), productivity applications and more.
  • Network: Network enablement, Internet connectivity, firewall and security.
  • Meatware: Human users, such as network administrators (NA), developers, designers and generic end users with access to any IT appliance or service are also part of an IT infrastructure, specifically with the advent of user-centric IT service development.


CITISEEK offer the following services to IT infrastructure and its management:

  • IT Infrastructure and Application Portfolio Management Systems.
  • Intercepting Hardware and Software designs.
  • Business Information System (BIS).
  • Business Intelligence (BI).
  • IT Hardware- Business communication.
  • Servers, Racks, Firewall, Computers, Router, Switch, Networking Equipment.
  • Software Development:

ERP, HRMS, CMS, Payroll and Attendance, Hospital Management System, Library Management System, Institution/University Management System, Online Exams & E-Learning, CRM, Fund Management System and a bundle of various other process automation applications.



Application portfolio management (APM) is a framework for managing enterprise IT software applications and software-based services. APM provides managers with an inventory of the company's software applications and metrics to illustrate the business benefits of each application.

An APM system uses a scoring algorithm for generating reports about the value of each application and the health of the IT infrastructure as a whole. By gathering metrics like an application's age, how often it's used, the cost it takes to maintain it and its interrelationships with other applications, a manager can use more than just an educated guess to decide whether or not a particular application should be kept, updated, retired or replaced.

To provide strategic planning for a robust and cost-effective IT infrastructure, the CITISEEK offers a bundle of IT solutions and services based on IoT that help design a cost-effective combination of hardware and software solutions, systems and process automation, security policy and procedures tailored to effectively meet the requirements of any company or institution. To this end, a Portfolio Approach to Managing IT Applications- a package of aligned IT applications or infrastructure (i.e. data center management, platforms, servers, operating systems, networks, tools, etc.) designed and implemented by CITISEEK can well help to patch up your operational gaps in IT management and render measurable advantage to your business.

The IT portfolio of applications designed by CITISEEK and optimally customized with your business requirements will ensure the needed interconnectedness and interoperability of applications and services to effectively perform in the competitive business environment. Not only will our Application Portfolio Management (APM) solutions and services help to strike the requisite balance between the right combination of hardware and software components for the overall setup of IT infrastructure and capabilities for your business, but we also ensure the security and reliability of all processes and procedures.



Embedded Hardware and Software Design Process

CITISEEK offers unparalleled expertise to make sure your next embedded project is a success. We can take you from concept to finished product, or help you at any step during the process. Our large partner network guarantees you will receive the best technology and prices throughout the design process.

We start by determining the right approach for your organization at a hardware level. Based on client needs and use cases, this could be a system built entirely from off-the- shelf components, a full custom solution or a hybrid approach. Cost, project volumes, schedule impacts and maintainability are all considered during this phase.

Next we formulate a strategy to determine whether your system will need an OS or RTOS, or neither, and what type of Board Support Package (BSP) will be needed to interface the software to the hardware. From there we drill down to discuss pros and cons, including licensing and maintainability of the different approaches. We have experience bringing up Windows Embedded, Linux, Android and a variety of RTOSes, on custom and off-the-shelf hardware.

When it comes to writing software, we use a top-down approach to convert your software specifications to high-level, easily manageable modules that can be documented and designed to maximize their functionality and testability. We have extensive experience in both object-oriented and standard languages, as well as in creating code that can be easily ported to a number of hardware platforms and operating systems. During this phase we write drivers, backend software, middleware, and/or frontend software, depending on the product needs. We meticulously administer reviews and manage schedules during this stage to assure your code is completed on time, with as few bugs as possible.

Finally, we make sure your product exceeds expectations by designing test plans or fully automated test suites, as necessary. This will ensure that your device performs correctly at every level and, more importantly, that it does exactly what it was designed to do.



Business Information Systems comprises the analysis and organization of business information through the application of technology. As such it blends core concepts of management, operations and information systems theory with computer science and engineering methods and technologies to manage an organization’s data.

Information, unlike material commodities can be used without reducing the original resource. Also, the cost for storing and transporting information is low and advances in technology throughout history, from the invention of the printing press to the advancement of the World-Wide Web and mobile and cloud computing, have pushed these costs ever lower. At the same time, it has become ever easier to manipulate and distribute this information.

Studying information systems involves, among other things, learning how to design, build and evaluate these systems. To do this, CITISEEK develops an intricate understanding of the information needs of the organization, the business processes that generate and consume information, the roles of people and working groups in these processes and the efficiency of these processes. We furthermore develop a thorough understanding of the nature of the data involved including the data’s structure, persistence, transience, ownership and binary nature. Based on this understanding, supplemented with a good grasp of the available technologies, we then design and build a set of technical and managerial tools that contribute to a problem’s solution or the realization of a business opportunity.

BIS also involves learning about the various organizations involved in the development and standardization of information technologies and the implications of the technical choices organizations make. This implies that we learn how to evaluate and measure the effects of these choices on the behaviour and performance of the host organizations.

CITISEEK prepares a strong Business Information System. The program provides a solid foundation in business administration. We choose to design not only software but most design other business process analysing applications, quality control apps and data modellers.



Business Intelligence Consulting, Data Analytics and Reporting tools deployment is part of CITISEEK's DNA. Being one of the pioneering Business Intelligence Consultants, today, CITISEEK partners with leading technologies like Pentaho, SAP BO and Oracle BIEE to create best-in-class business intelligence & analytics solutions across major industry verticals.

Empower your people with 24/7, user-friendly access to the business intelligence (BI) and Big Data mining tools they need to make faster, more informed decisions. Our BI software and solutions – including ad hoc reporting, self-service data visualization and dashboards, predictive analytics, mobile apps, and more – can help business users improve performance and become more effective in everything they do.

Business Intelligence (BI) is a broad category of computer software solutions that enables a company or organization to gain insight into its critical operations through reporting applications and analysis tools. BI applications may include a variety of components such as tabular reports, spreadsheets, charts, and dashboards. Although traditional business intelligence systems were delivered via host terminals or paper reports, the typical modern deployment of a BI application is over the web, via Internet or intranet connections. It is also possible, and becoming more popular, to develop interactive BI apps optimized for mobile devices such as tablets and smart phones, and for e-mail.

Well-designed BI applications can give anyone in your company the ability to make better decisions by quickly understanding the various “information assets” in your organization and how these interact with each other. These assets can include customer databases, supply chain information, personnel data, manufacturing, product data, sales and marketing activity, as well as any other source of information critical to your operation. A robust BI application, which includes integration and data cleansing functions, can allow you to integrate these disparate data sources into a single coherent framework for real-time reporting and detailed analysis by anyone in your extended enterprise – customers, partners, employees, managers, and executives.

CitiFOCUS™ – CITISEEK's comprehensive suite of BI software and the industry’s most secure and flexible solution – provides comprehensive BI functionality for many different classes of users, from the corporate executive to the assembly line worker; from the financial analyst sitting at his desk to the sales rep who’s always on the road. CitiFOCUS™ allows organizations to leverage any data source, transform it into useful information, and deliver it in an actionable format to any end user, both within and outside the enterprise.

CitiFOCUS™ reduces the cost and time for development and deployment of BI applications, while providing powerful, scalable, enterprise-wide BI solutions.


CitiFOCUS™ BI software will empower your organization to:

  • Process requests quickly, intelligently and efficiently.
  • Respond faster and more efficiently to changing conditions affecting your organization.
  • Make your greatest asset – information – part of your organization’s natural culture.
  • Transform raw data into intuitive, illustrative enterprise reports quickly and easily.
  • Enhance reporting systems by incorporating transactional forms, as well as data maintenance and update capabilities.
  • Deliver usable information to both local and remote workers in the format that works best for them, whether it’s html, Microsoft Excel, Adobe PDF, e-mail or active technologies with built-in analytics capabilities.



  • Good communication drives good business...

Business is demanding rapid collaboration between colleagues and business partners who work locally, across the country and around the world. Changes in the way we work have lead people to embrace innovations such as instant messaging, video conferencing and web portals. Smart businesses use instant messaging as a forum for immediate, ad hoc communication between staff members and external partners.

However, the real power of IM lies in its flexibility and its ability to provide the online equivalent of ‘hallway conversations’ between staff working from home or in different offices.

With the integrated capability to layer on voice, video, file sharing and white-boarding, this secure medium facilitates quick, one-on-one conversations or larger, virtual team meetings. You can extend the conversation to include external organizations or individuals simply by federating or allowing them access. Instant messaging can drive communication costs down while increasing productivity significantly. By allocating a portion of the corporate WAN to SIP trunk lines for telephony through VoIP, you can further reduce those costs with no impact to conversation quality. A single pipeline for voice and data also means that provisioning new offices requires a simplified setup and ongoing maintenance.


How “Healthy” is Your Business Communications Platform?

Whether we realize it or not, most of us are conditioned to keeping our cell phone “healthy”. Whether it’s upgrading to the newest, hippest devices, using a protective case, or even keeping up with the latest software upgrades, we all regularly take measures to ensure our cell phone is up to date and continues to work at optimal performance.

Let’s face it; your cell phone is one of the most important devices in your life.  It’s no surprise that consumers take so many measures to ensure that they are constantly keeping it up and running.  This became even more apparent last week with all of the hype surrounding Apple’s newest software upgrade, iOS7.  Consumers are easily intrigued by having the “latest and greatest.” In this case, millions of us became obsessed with a software upgrade that brings a new appearance and a multitasking functionality unlike anything Apple has ever produced before.

However, what many companies don’t realize is that their business communications platform is as important to their company’s success as their cell phone is in their personal lives.  Just like cell phones, your business communications platform requires ongoing maintenance and care for both its hardware and software to ensure it continues to run at peak performance while keeping your organization up to date with the latest communication and collaboration technology. While you may have never considered this comparison before, it’s an important thing to realize. Your business communication platform is the lifeline that keeps you connected to your company’s employees, customers, business partners, and vendors.

For this reason, system health checks should be implemented into your technology strategy on an ongoing basis.  By identifying the hardware and software that your business is currently using, you can begin to consider some best practices for your system’s health.

The first thing to consider is the hardware maintenance of your business communications platform.  Without some sort of maintenance program, how is your business currently dealing with unpredictable outages and surprise costs?  For some, dealing with an outage is comparable to an awful nightmare where a technician doesn’t show up for days and then proceeds to charge you outrageous amounts for parts and labor when they do.  Luckily, hardware issues don’t have to always be a nightmare.

Just like purchasing insurance for your cell phone, having a hardware maintenance program in place brings a sense of security to you and your business.  Good maintenance programs, such as the one that CITISEEK has in place, provide beginning-to-end, ongoing support for your business communications platform.

For on-premise systems, a good maintenance program will provide unlimited help desk support, quick response times, expedited replacement parts, and a knowledgeable technician team all for one low, predictable price. Ongoing daily maintenance for your voice and data systems results in maximized longevity and effectiveness for your business communications platform.

For Cloud-based systems, hardware maintenance works a bit differently, mainly because your server is controlled and maintained at an outside location.  While you may not have to support your server in the Cloud-based world, the industry standard is that you still need to purchase maintenance warranties for the phones and other on-premise equipment.

Now that you’ve ensured ongoing maintenance for your hardware, what’s next?  You have to find a way to leverage the full capabilities your business communications platform provides.  This is only possible by having the most current and up-to-date software upgrades.  This might seem obvious, but we’ve found that the majority of businesses are actually not utilizing the latest software updates that are made available to them.

A software upgrade is completed in order to replace existing software with a version that creates a more user-friendly experience, while also fixing glitches that may have existed in previous releases.  This can include functionality improvements or efficiency enhancements for applications, such as unified communications, contact center solutions, and teleworking tools.  With so many business communication technologies being software-dependent today, it’s important that your business takes the time to understand the capabilities that these new updates may provide.

In the Cloud-based world, software updates are applied to the phone system server by the provider at their discretion.  Because Cloud-based systems function on a shared consumption model, meaning one server may be utilized by many different clients, some providers will even remain on older software versions long after new versions have been released to ensure upgrades to not negatively effect masses of customers at once. Even after software versions have been updated in the Cloud. Whether or not subscribers actually utilize upgraded software’s new features is completely up to them.

A premise-based system gives the business more control and flexibility in regard to taking advantage of new software releases.  In many cases, it’s not that a business doesn’t want to take advantage of upgrades for their system, it’s simply that users are unaware of what’s available to them and also assume that these upgrades have underlying prohibitive costs.

That’s why most providers offer “software maintenance” plans like the Software Assurance program CITISEEK provides for our on-premise systems. When purchasing software maintenance for your business communications platform in the premise-based world, you do not have to worry about unpredictable costs when it comes to software upgrades.  For one low annual fee, software assurance enables you to take advantage of any software upgrades that are offered for your base system within the term of your agreement.  By providing customers with life-cycle cost certainty, we have given businesses free reign to leverage the newest technology and functionality as soon as it’s available.

By implementing both hardware maintenance and regular software upgrades as a part of your ongoing system health checks, you’re ensuring that your business communications platform is not only “healthy,” but also being utilized to its full capacity. 



CITISEEK offers IT hardware and peripherals catering the needs of large, medium and small organisations in addition to thousands of individuals.

CITISEEK has grown over the years and represents major IT Hardware manufactures and world renowned brands which includes Dell, IBM, HP, Dlink, Acer, Belkin, Microsoft and so on. CITISEEK is listed as reseller partners in most private, public sectors and large business houses educational institutions

We stock, sell and service popular software and hardware including Servers,  Firewall Solutions, Computers, modems, routers, switches, network cards, power supplies, cases, mice, keyboards, joysticks, speakers, monitors, lcd displays, printers, computer supplies, computer parts and most other computer and pc parts and components.

We specialize in custom designed computing machines, computer upgrades and network installation with their maintenance, antivirus & other software installation, diagnostic services, network installation, network wiring, onsite service and more.



CITISEEK offers ERP, HRMS, CMS, Payroll and Attendance, Hospital Management System, Library Management System, Institution/University Management System, Online Exams & E-Learning, CRM, Fund Management System and a bundle of various other process automation applications.

Please get in touch with our expertise.